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Home » Events & Exhibitions » Las Noches de las Luminarias » Rain Policy

Luminarias Rain Policy

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The decision to cancel Las Noches de las Luminarias due to inclement weather will be posted on our website by 2 p.m. Once the decision to cancel the event is made, the decision is final. The call center (480 481.8188) will be staffed until 8 p.m. to assist in ticket exchanges and transactions. 

We thank you in advance for understanding that the decision to cancel an event due to rain is not one we take lightly.  We understand that you have made plans to attend the Garden and appreciate your support.  We will try to accommodate your needs with the following options:

  1. Exchange ticket for any other available night of Luminaria 2013 by calling 480 481.8188 during regular call center hours.
  2. Use the ticket for one general Garden admission for use up to September 1, 2014 (not valid for special ticketed events).
  3. Convert the ticket into a charitable donation to the Garden.  This request must be received by December 31, 2013 for tax purposes.
  4. Request a refund. Refund request must be received on or before January 31, 2014.
  5. Apply the price of Luminaria 2013 tickets to a Senita or higher level membership at the Desert Botanical Garden.  Request must be processed by December 31, 2013. 
  6. Meal tickets for a canceled event will be refunded by December 31, 2013.  Please call 480 481.8188 for assistance. 

 

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Visiting the Garden

The great weather, spring break and the Chihuly in the Garden exhibition are all helping the Garden to sell out. You most likely will be turned away if we are sold out and you don’t have tickets. 

If you plan to visit the Garden, we strongly encourage you to purchase your tickets ahead of time online. It’s fast, easy and you have three options for tickets:

1) you can print them at home and bring them with you;
2) you can write down your confirmation number and bring it with you to the admission window;
3) you can give your name at the admission window and we can look up the order. 

We hope you will visit soon.

 

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