LAS NOCHES DE LAS LUMINARIAS:
RAIN CANCELLATION POLICY
Cancellations due to inclement weather will be posted online by 2 p.m. day-of. The Garden Call Center (480.481.8188) is open 9 a.m. to
8 p.m. to assist with ticket exchanges and transactions. We understand you have made plans to attend and appreciate your support.
Thank you in advance for understanding that the decision to cancel a night of Las Noches de las Luminarias is not one taken lightly.
We will accommodate your needs with the following options:
1. Exchange ticket for any other available night of Luminaria 2019 by calling 480.941.1225 during regular hours 9 a.m.- 5 p.m. daily.
2. Use the ticket for one general Garden admission for use up to and including Sept. 2, 2020.
3. Convert the ticket into a charitable donation to the Garden. This request must be received by Dec. 31, 2019, for tax purposes. Contact the membership helpline at 480.941.3517 or firstname.lastname@example.org.
4. Apply the price of Luminaria 2019 tickets to a Senita or higher level membership at Desert Botanical Garden. A request must be received by Dec. 31, 2019. Contact the membership helpline at 480.941.3517 or email@example.com.
5. Request a refund by calling 480.941.1225. Refund request must be received on or before Jan. 31, 2020.