Know Before You Go
- Face masks are required for all indoor spaces and outdoors when social distancing is not possible. Thank you for cooperating, we are all in this together.
- A face mask is required when:
- Inside Gertrude’s while not actively eating and drinking
Interacting with Garden staff
Within 6 feet of guests not in your party
The mask policy is subject to change.
Face mask policy applies to staff, volunteers and Garden guests.
- You are required to maintain a physical distance of 6 feet from visitors not in your party at all times.
- Hand sanitizer stations are located throughout the Garden.
For the safety of all guests and staff, a limited number of visitors will be admitted every 30 minutes. Please bring your confirmation number and eticket (located in your email) printed or on your phone ready for scanning.
Hours of Operation
For the safety of all guests and staff, a limited number of visitors will be admitted every 30 minutes. Visits must be scheduled ahead of time by making a reservation here or by calling 480.941.1225. Please bring your confirmation number and e-ticket located in your email. Please have your e-ticket on your phone or printed paper tickets ready for scanning.
No walk-up purchases will be permitted.
Please arrive on time. If you arrive late, you will be admitted only if capacity allows.
What Will Remain Closed?
For added safety, the Garden has removed some experiences, including Cocoon, Ottosen Gallery and docent-led tours.
How can I reserve a ticket?
Will scooters be available to rent?
Yes. Scooters can be reserved for $35.95 and $30.95 (members.) Reservations are complimentary to members at the Cholla level and above. Log in here to make a reservation or contact the Call Center at 480.941.1225 from 9 a.m. to 5 p.m. daily. Wheelchairs and electric scooters will be sanitized after each use.
Are the restrooms going to be available?
All restrooms are available. Please wait patiently at the markings in place near each restroom if they are at capacity. You may take your children in with you.
Will drinking fountains be available?
Drinking fountains and touchless water bottle fillers will be available. We do have vending machines available to purchase water.
Will the Garden Shop, Gertrude’s Restaurant and Patio Café be open?
The Garden Shop, Patio Café and Gertrude’s Restaurant are open.
Will a Culture or VIP pass still be honored?
Yes. You will be required to submit your VIP Pass or Culture Pass at Admissions upon entry. Walk-ups are permitted for these passes as capacity allows. To obtain advanced reservations, the Call Center can be reached at 480.941.1225 daily 9 a.m. – 5 p.m. You will be required to submit your VIP Pass or Culture Pass at Admissions upon entry.
Will a Chase Private Client still be honored?
Yes. Please call the Call Center at 480.941.1225 daily from 9 a.m. to 5 p.m. in advance to reserve tickets.
You will be required to show your digital Chase Private Client Arts & Culture card at Admissions upon entry.
Am I able to use Member Guest Passes?
Yes. If you are bringing guests and would like to use your Member Guest Passes, log in here to make a reservation or contact the Membership Helpline in advance of your visit at 480.941.3517.
My Member Guest Passes expired while you were closed. Can I still use them?
Yes. The Garden will honor your expired Member Guest Passes. Reservations are still required. Please contact the Membership Helpline at 480.941.3517.
How many people can I bring to the Garden using my membership?
You may make reservations for the same number of people your membership covers. If you are bringing additional guests not covered by your membership, you may use Member Guest Passes or receive a 20% Member discount on guest admission tickets.
Please be patient and maintain a 6-foot distance from other individuals outside of your party.
Due to limits on the number of guests at any one time, early arrivals will not be granted admission before their scheduled time. If you do arrive early, please wait in the air-conditioned comfort and safety of your vehicle.
Please have your eTickets on your mobile device or printed paper tickets ready for scanning before you enter the Garden.