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Desert Botanical Garden
1201 N. Galvin Parkway
Phoenix, AZ 85008
Development Operations Assistant
Posted: 12/15/14. Temporary, Part -time, December to mid-May.
This position provides essential membership services functions during the Garden’s peak season. He or she will assist the Development Operations staff in providing exceptional customer service on the Membership Helpline while answering general Garden questions and assisting with web transactions. Work schedule is 8:30am-4:30pm, Thursday to Monday, including some holidays.
Major responsibilities include:
- Customer service: provide exceptional customer service to members, donors, and guests; respond to requests for information and assistance in a timely manner; assist with class registrations, event tickets, and membership purchases.
- Database support: enter, maintain, and update constituent records in Raiser’s Edge; enter call notes in the database; general database maintenance.
- Department support: provide administrative support for the Development department, as needed; help maintain donor files.
Requirements include: Excellent customer service skills/experience; strong verbal communication skills; ability to handle multiple tasks in a fast-paced environment with a courteous, enthusiastic approach; ability to work well in a team environment, and also independently; excellent computer and typing skills; proficiency in Microsoft Word, Excel, and Outlook; knowledge and experience with data processing procedures and with Raiser’s Edge software preferred. Flexible schedule needed, to include weekends and some holidays.
The benefits of regular employment at the Desert Botanical Garden include a competitive benefits package*, complimentary family membership, employee admissions exchange, wellness initiatives and discounts.
Reasonable accommodation may be made, where necessary, to allow a qualified individual to perform essential job functions. Honored as one of the 2012 Best Places to Work by the Phoenix Business Journal, the Desert Botanical Garden is an equal-opportunity employer.
*subject to eligibility requirements